General Summary: Under the supervision of the Medical Office Manager, the Medical Assistant performs administrative and clinical support functions for the medical staff. This position also provides administrative office duties including, but not limited to, answering phones, greeting visitors and clients, copying, faxing and maintenance of files, logs and manuals.
- Ensures that all service delivery practices are guided by the principles of trauma informed care.
- Requests physicians’ schedules for next day.
- Obtains and records vital signs in members’ charts prior to appointments, psych evaluations, when a patient begins a new medication or is scheduled for follow-up care, or upon request of a physician or nurse.
- Alerts medical staff to abnormal vital signs, or any patient concerns.
- Schedules appointments and referrals as indicated.
- Monitors refill/Medline phone calls on an hourly basis, obtaining information needed for refills.
- Answers phone requests from reception for prescription pickup, delivers prescriptions to members, reports member/family questions or issues to nursing.
- Responds effectively to members’ needs and problems.
- Provides patient education; reviews and explains physician’s instructions.
- Serves as a liaison between physician and other agencies.
- Prepares and files medical charts as needed.
- Assists with patient appointment flow; covers front desk.
- Provides assistance with certified mail, copying, faxes, chart retrieval, etc.
- Develops, maintains and updates files, logs, manuals and handbooks for medical staff.
- Maintains office equipment. Performs inventory control and orders supplies.
- Gathers information on community resources for medical staff.
- Adheres to Health Insurance Portability and Accountability Act (HIPAA) of 1996.
- Maintains an approved schedule, and acceptable level of attendance.
- Education – High School Diploma or GED required.
- Experience – One year of medical assistant experience in a psychiatric setting preferred.
- Certification – Medical Assistant Certification from an accredited program preferred.
- Minimum 21 years of age
- Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report to meet insurance requirements.
- Eligible for DPS Level I fingerprint clearance.
- First Aid, CPR certification (Employer provides).
- Initial current negative TB test result, within the prior 12 months (Employer provides).
CPI is an equal opportunity employer. CPI does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.