PSA BEHAVIORAL HEALTH AGENCY IS A TOBACCO-FREE WORKPLACE AND DOES NOT HIRE TOBACCO USERS.
POSITION: Adult and Youth Intake Specialist
PSA Behavioral Health Agency is a private, non-profit behavioral health agency dedicated to the treatment and recovery of individuals with mental health challenges who may also suffer from substance abuse, trauma, and/or other behavioral health issues. PSA Art Awakenings is a psychosocial rehabilitation program in a therapeutic open art studio environment. Studios throughout Arizona offer therapeutic programs in a supportive setting to promote mental health, personal growth and recovery, vocational training, and physical wellness through the performing and visual arts.
The Intake Specialist coordinates intakes for PSA Art Awakenings. Follows up with referral sources to ensure referral packet is complete. Completes outreach tasks to engage adults in the program. Communicates with clinical teams to ensure coordination of care for participants. Represents PSA Art Awakenings at events and conducts presentations for various stakeholders and agencies within the community.
PSA Behavioral Health Agency has determined this is a safety sensitive position. Because this is a safety sensitive position and in accordance with its drug testing policy, PSA reserves the right to exclude or remove a person from this position if PSA believes in good faith that the employee's current use of any drug, legal, prescribed by a physician or otherwise if the drug could cause an impairment or otherwise decrease or lessen the employee's job performance or ability to perform the job duties. Employees are obligated to inform PSA of any current drug use that could impair or otherwise decrease or lessen the employee's job performance or ability to perform the job duties.
- Manage the intake process: verify packet material is complete from referring agency and verifying eligibility for program.
- Enter participant information into the electronic medical record system, pay special attention to maintain accurate information.
- Complete applicable information in electronic medical record system from referral to intake.
- Schedule appointments with clients, clinicians, and case managers.
- Coordinate with primary therapists to assist with case management needs.
- Assist with coordination of youth transportation services.
- Act as occasional backup for youth therapists to include: coverage for youth groups or provide group therapy services to youth populations.
- Represent PSA Art Awakenings at various community events, interact with stakeholders to build relationships within the community.
- Conduct presentations to various community agencies or provider networks to provide information about the PSA Art Awakenings program.
- Act as backup for receptionist and/or front office duties, to include: greet visitors and direct people to the appropriate destination, answer telephones, transfer calls, and take messages.
- Provide services in the adult studio as needed.
- Other duties as negotiated.
- Bachelor’s degree in Social Work, Counseling, Psychology or a related human service field plus 1 year of documented work experience. providing services in a behavioral health setting.
- Relevant experience requirements may be decreased if the incumbent holds a Master's degree in Social Work, Counseling, Psychology or a related human service field.
- Bilingual preferred but not required.
- Current and valid certification in first aid and cardiopulmonary resuscitation and valid driver’s license
- Current DPS Fingerprint Clearance Card.
- Five-year MVD Report that meets the agency’s auto insurance carriers coverage requirements
- Business equipment, computers, computer software and office procedures.
- Special needs and characteristics of the client population.
- How to manage and maintain medical records in accordance with clinical and legal guidelines.
- Excellent interpersonal and communication skills.
- Ability to develop and implement treatment plans within the framework of a clinical team.
- Ability to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately.
- Demonstrated ability to exercise independent judgment, initiative and tact in dealing with management, supervisors, and staff.
- Capable of using judgment and tact in dealing with youth, families, clinical teams and other stakeholders.
- Ability to maintain confidentiality.
- Engage program participants, family members/caregivers in a consistently respectful manner.
- Complete accurate and thorough assessments by collecting information from youth and families/caregivers.
Must be able to lift and carry boxes/packages up to 50 pounds as needed. Must be able to push and pull file cabinet/desk drawers open and closed daily.
Sits in a chair at a desk for extended numbers of hours each workday: moves from office to office. Must be able to retrieve items/supplies on overhead shelves and bend/stoop to reach files located in bottom file cabinets.
Manual dexterity sufficient to use calculator, telephone, keyboard and various office machines on a daily basis and be able to write. Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions. Be able to read numbers, reports, and computer terminals.
Operating an agency motor vehicle, other vehicle, equipment, machinery or power tools.
Must be able to analyze many variables and choose the most effective course of action. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Ability to give, receive, and analyze information, prepares written materials, and articulate goals and action plans. Ability to do simple math calculations, input data into the computer, and analyze data as requested.
Must be able to apply problem solving and follow protocols as explained in the event of a vehicle emergency or medical emergency with passenger. Must be able to recognize when participant may be in need of additional support or assistance from clinical staff.
Equipment to Be Used
Must be able to operate computer and other office machines such as fax, calculator, telephone, copy machine. Must be able to operate 6-15 passenger van, security club, if applicable.
Works in a typical office setting. Also works in various out-of-office settings including schools, CM sites, and client homes. Maintain a flexible work schedule, to include: weekends or evenings that will accommodate the needs of the populations receiving services from PSA Art Awakenings.