Our mission is to eliminate homelessness and strengthen our community.
Our vision is that our community is a better place to live, to grow up, and to grow older.
Our Family is a $5 million agency in Tucson, AZ, that employs approximately 60 staff and hundreds of volunteers and interns. We provide shelter and support to homeless children, youth and families. We promote peace and understanding by helping people talk to each other. We help people learn to be better parents, improve their lives and build stronger families.
Our Family supports a healthy work-life balance and is routinely rated by its employees as having an enjoyable, friendly, flexible, and supportive work culture. We value our employees and hope you will consider joining our team! We are recruiting for the open position of:
Title: Intake Case Manager
Dept/Program: New Beginnings/Homeless Youth Services
Reports to: Assistant Program Manager, Homeless Youth Services
Status: Full-time, Non-exempt
The primary purpose of this position is to work with assigned individuals, families, or groups to assess their identified needs and provide education, assistance, and advocacy in those areas. The New Beginnings division of Our Family Services provides housing and supportive services to youth, women, and families experiencing homelessness. Homeless Youth Services provides emergency shelter, housing, case management, advocacy, housing, employment/educational assistance, counseling, and life skills to youth aged 12-23 experiencing homelessness or other unsafe living situations.
All agency positions are expected to meet the agency standards for attendance and punctuality, positive interactions with others, effective work habits, knowledge and skills, judgment and ethics. The specific expectations and essential duties of this position include:
- Conducts intake procedures for New Beginnings housing programs
- Works with Coordinated Intake/Assessment Specialist to receive referrals from the Pima County Coordinated Entry System
- Maintains documentation and records related to intake files.
- Effectively links clients with appropriate community resources and advocates for client needs.
- Provides effective crisis management
- Works cooperatively with members of a larger treatment or service coordination team, either internally within the agency or externally in the larger community
- Effectively liaisons with land lords.
- Is available to clients at all hours required by program or contracts
- Provide support to management with grant reporting
- Other duties as assigned
Position requires regular weekday afternoon and evening hours, as well as some Saturdays, so that services can be provided at times and locations most convenient to clients. Some flexibility in scheduling is available to meet employee needs, as long as client and program needs are still being adequately addressed.
Our Family Services is an Equal Opportunity Employer. We especially encourage applications from veterans, individuals with disabilities, and alumni from national service programs such as Peace Corps and AmeriCorps, people of color, people of diverse gender identities, women, and people with lived experiences of homelessness.