Are you doing what you love? We are! Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time. As an innovative learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.
If this resonates with you, we’d love for you apply!
This position provides coordination and outreach with referral sources that includes, but is not limited to processing referrals, local marketing of the program and event planning.
- Provides Services to Title XIX (seriously mentally ill (SMI), general mental health (GMH), general mental health and substance abuse (GMH/SA)) and Non-Title XIX youth and/or adult populations.
- Perform the client record keeping procedures, including opening cases, filing, maintenance, closing cases, storage, medical releases, and data verification according to Agency and professional guidelines.
- Manage the intake process: verify packet material is complete. Research and resolve discrepancies.
- Track and monitor referral to 1st service lot. Maintain intake tracking sheets.
- Prepare intake packet.
- Verify referral packets are current. Coordinate with CM for necessary documents.
- Ensure accuracy of billing submitted as it relates to documentation of services delivered.
- Communicate with local providers to obtain needed documents.
- Inform clinical staff of needed updates.
- Provide back up and support as receptionist with front office duties to include: greet visitors and direct people to the appropriate destination, answer telephones, transfer calls, and take messages.
- Assists with projects as requested.
- Manage adult studio monthly calendar.
- Plans and facilitates adult agency events in Pima County.
- Other duties as assigned.
- High school diploma or GED; and
- Two years of experience in general secretarial, receptionist or medical records functions.
- Training as vehicle operator.
- Current and valid certification in first aid and cardiopulmonary resuscitation, valid AZ driver's license, and valid fingerprint clearance card.
- Three year MVD report that meets the agency's auto insurance carriers coverage requirements.
- Business equipment, computers, computer software and office procedures.
- How to manage and maintain medical records in accordance with clinical and legal guidelines.
- General accounting practices.
- Ability to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately.
- Competency in the preparation of accurate reports from file records and source material and ability to conduct special research as required.
- Above average written and verbal communication skills, with the ability to compose and proofread written materials.
- Demonstrated ability to exercise independent judgment, initiative and tact in dealing with management, supervisors, and staff.
- Capable of using judgment and tact in dealing with clients at reception area.
- Able to effectively and politely answer a large number of telephone lines, take messages and transfer calls; greet office visitors, announce appointments and direct people to appropriate destination.
- Ability to maintain confidentiality.
- Valid AZ driver's license with no outstanding citations.
- Training in CPR/First Aid.
- Valid fingerprint clearance card.
- Ability to organize travel routes to efficiently transport clients to and from destinations.
- Knowledge of local and great Tucson area.
Must be able to lift and carry boxes/packages up to 50 pounds as needed. Must be able to push and full file cabinet/desk drawers open and closed daily.
Sits in a chair at a desk for extended numbers of hours each workday: moves from office to office. Must be able to retrieve items/supplies on overhead shelves and bend/stoop reach files located in bottom file cabinets.
Manual dexterity sufficient to use calculator, telephone, keyboard and various office machines on a daily basis and be able to write. Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions. Be able to read numbers, reports, and computer terminals.
Must be able to analyze many variables and choose the most effective course of action. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Ability to give, receive, and analyze information, prepares written materials, and articulate goals and action plans. Ability to do simple math calculations, input data into the computer, and analyze data as requested. Must be able to apply problem solving and follow protocols as explained in the event of a vehicle emergency or medical emergency with passenger. Must be able to recognize when consumer may be in need of additional support or assistance from clinical staff.
Equipment to be used
Must be able to operate computer and other office machines such as fax, calculator, telephone, copy machine. Must be able to operate 6-15 passenger van, security club if applicable.
Works in a typical office setting. Usually works in office setting or vehicle itself during transport of clients.