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 Community Partners, Inc.
Community Partners, Inc.
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Front Office Specialist

Job Description



The Front Office Specialist is responsible for the front office functions and overall support to the clinic, which includes greeting members, scheduling member appointments, verifying insurance coverage, answering clinic phones, updating member information and demographics, overseeing member flow in lobby and performing advance administrative functions of a medical office.


  1. Greets and welcomes members, their guardians/families and provides check-in assistance prior to the member’s scheduled appointment.
  2. Performs health plan insurance verification and verifies method of payment for service (Medicaid, Medicare, private insurance, private payee, and any other contracted health plan).
  3. Collects member payment and/or co-pays; enters/posts payment in EHR.
  4. Conducts phone calls to members to confirm appointments, and any follow-up calls for missed appointments.
  5. Schedules member appointments, coordinates internal and external meetings.
  6. Scans and uploads documents into electronic health record.
  7. Develops and maintains files, logs, manuals and handbooks, assuring that files are orderly, complete and updated in a timely manner.
  8. Maintains inventory of office supplies, forms and other clinic materials, such as brochures and flyers. Initiates supply/service requests.
  9. Responsible for following all policies, procedures, regarding access to, protection of, and the use of member protected health information (PHI).
  10. Performs other related duties as assigned.




  • Associates degree or equivalent combination of education and experience
  • One (1) year of advanced administrative support experience in a medical setting.
  • The ideal candidate will have medical and/or behavioral health clinic experience and knowledge of an Electronic Health Record system (EHR). NextGen Preferred.
  • Bilingual preferred.
  • Experience with accessing health plan portals to determine insurance coverage and co-payments for all patients.
  • Excellent customer service skills is a must. 

Location: Phoenix, AZ

CPI is an equal opportunity employer.  CPI does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.

Job Status: Full Time
Date Posted: 7/25/2019
Pay Rate: 

Pay Comments
Excellent benefits package!
We Value Diversity
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